Shipping & Returns
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. These products are generally resins because of there dangerous goods status.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based, as well as size based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full kg. Some items may require processing differently due to the size restrictions of certain carriers. You can be sure Play with carbon is doing all it can to provide the most accurate shipping prices.
Our standard time frame for shipping out orders is ‘within 2 business days’, generally orders are packed on the day they are ordered and shipped the next day. There is always the possibility that there could be circumstances that may increase this time, so keep that in mind when purchasing.
It is preferable if your project is managed well enough to have the materials purchased well in advance. However if your materials are in a rush, we can put them on an express transport option, however once the package leaves our hands we can no longer control what happens. You can be sure we have done the best we can to get your order out the door, BUT transport companies are not always reliable, and an estimated delivery date is only an estimate.
Before any order is shipped, it must be paid for. That means if you use the direct debit option in the checkout, there could be a day or two delay with us receiving the money. This also applies to echecks and any other method which isn’t instant and can be cancelled by the customer.
Returns Policy You may return most new, unopened items within 30 days of delivery for a full refund. (Play with carbon reserves the right not to include cut to length fabrics in this refund policy) We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us or simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.